Account FAQs

Getting Started

How do I sign up for Cloud by IX?

Select the sign up option on our home page, pricing page, or features page. Complete the form, and your into your new Cloud by IX account. You'll be presented with our short order form. Upon completion, you can access the Cloud by IX server dashboard and you'll automatically receive your free credit.

How do I create a server?

Servers can be created in two ways. Server quick bundles can be launched from the Cloud by IX product dashboard, and custom servers can be created by selecting the Add Server option from the Servers list interface. Upon selection, the server creation wizard is opened.

How do I add storage to my Cloud by IX account?

Storage is available in two areas. First, the root disk file storage is created with the individual server. Root disk sizes are automatically selected in quick bundles, but can be customized when creating custom servers. When creating a custom server, you will be provided with the option to select the root disk type and size. You can view these root disks and the server they are associated with on the storage page.

Secondary storage volumes are also available. These secondary storage volumes can be attached and detached from servers. If you've got a compatible operating system on two servers, the secondary storage volume can be used to easily transfer files from one server to another.

Secondary Storage Volumes can be added by accessing the storage list. Select Storage from the left sidebar of the Cloud by IX product, then select the Add Storage option. Upon selection you'll be presented with an input field for the Storage Volume Name, drop down selections for DataCenter Location and Disk Type, and a slider for the storage size. Upon confirmation, the secondary storage disk will be added to the Cloud by IX product. You can then resize, attach, detach, download, and delete the storage volume.

How do I add IP addresses to my account?

Individual IPs and IP ranges are available for every Cloud by IX account. The number of IPs assigned to an account is restricted. You can find the account limitations on the Cloud by IX product dashboard. If you have reached your limit and need additional IP ranges, contact our customer support team for a quick assessment of the account.

IP addresses are billed daily and a setup fee is charged. IP range daily costs and setup fees are added to the product invoices when usage for all resources is calculated for the day. The setup fee is billed only when the IP range is added, and the daily rate continues to be applied to the Cloud by IX product usage every 24 hours.

How do I assign IP addresses?

Newly created IPs and IP ranges are unassigned by default. To assign an IP address, hover over the unassigned IP range in the IP Addresses list, then select the Assign option, then designate the server. Upon confirmation the entire IP range is routed to the main IP of the server.

How do I split an IP range?

With 16 or more IPs in a range, the option to split the range into two smaller ranges is available. To perform this action, hover over the unassigned IP range and select the split option. After splitting the IP range, the individual ranges can be assigned to different servers simultaneously. There are no additional setup fees associated with splitting or joining IP ranges. You'll only be charged for what you use when the usage is calculated at the end of the day.

How do I get rid of IPs I am not using?

Returning an IP range removes any associated charges from the Cloud by IX product. To return an IP range, hover over the unassigned IP range and select the Return option. Upon confirmation, the usage of the returned IP range will no longer be calculated for the product. WARNING : Returning an IP range limits the ability to Add any new IP range to the Cloud by IX account for 30 days.

What is an ISO and how do I add one to my account?

An ISO file is an image of an actual CD/DVD or other formatted disk. Custom ISO files can be attached and detached from servers, and can also be utilized during the creation of custom servers. An ISO file can be added to your product by selecting the Add ISO option on the Custom ISO interface in the lefthand sidebar.

What is an ISO and how do I add one to my account?

An ISO file is an image of an actual CD/DVD or other formatted disk. Custom ISO files can be attached and detached from servers, and can also be utilized during the creation of custom servers. An ISO file can be added to your product by selecting the Add ISO option on the Custom ISO interface in the lefthand sidebar.

Cloud Basics FAQ

What is the username and password for my server?

By default, all Linux server usernames default to "root", and Windows usernames default to "admin". Your password will be generated and displayed in a pop-up on the Cloud by IX control panel. If you elect to navigate away from the Cloud by IX section, the password will not be displayed, but can be reset by selecting the Reset Password option on the server details interface.

How do I access the control panel I selected for the server?

Control panels can be quickly accessed by selecting the control panel link in the Server Management Tools column of the server details interface.

For cPanel, login to the WHM management console using the provided link in the Server Management Tools column to configure a cPanel user. Then the cPanel user account can be accessed from the WHM administration interface.

To manually login to WHM or cPanel, append the port number to the server IP address.

WHM Ports

Encrypted Port: 2087
Unencrypted Port: 2086

https://192.168.0.1:2087 — This URL allows you to access WHM over an encrypted connection with your IP address.

https://192.168.0.1:2086 — This URL allows you to access WHM over an unencrypted connection with your IP address.

cPanel Ports

Encrypted Port: 2083
Unencrypted Port: 2082

https://192.168.0.1:2083 — This URL allows you to access cPanel over an encrypted connection with your IP address.

http://192.168.0.1:2082 — This URL allows you to access cPanel over an unencrypted connection with your IP address.

For Plesk, login to the management console using the provided link in the Server Management Tools column. To manually login to the Parallels Plesk Panel, append the Plesk port to the server IP address.

Plesk Ports

Encrypted Port: 8443
Unencrypted Port: 8880

https://192.168.0.1:8443 — This URL allows you to access Plesk over an encrypted connection with your IP address.

http://192.168.0.1:8880 — This URL allows you to access Plesk over an unencrypted connection with your IP address.

Do you offer migrations?

Website Moving Service is available for all Cloud by IX customers. Please reach out to our support representatives via phone, chat, or ticket 24/7 to get more information regarding the migration service options available. We'll be happy to move your data and recreate your configuration in the Cloud by IX environment.

Can I get help with the configuration of my server?

We will certainly help! Support is available 24/7 via phone, chat, or ticket. Our Standard support package is free with every Cloud by IX account. We always work to assist our customers, resolve their issues, and point them in the right direction. If you need help with custom scripts or applications running on your server, we offer advanced support packages. Let our Advanced Support representatives determine the work that needs completed.

How do I FTP to my server?

Secure File Transfer Protocol is available on all Cloud by IX servers by default. Simply type sftp:// prior to your IP address and connect with the server username and password on port 22.

Host: sftp://192.168.0.1 (your server IP address)
Username: root (Linux) admin (Windows)
Password: eXaMpLe (your server password)
Port: 22

How do I connect to my database?

With many different server operating systems, there are a variety of ways to connect to databases. Databases can be quickly accessed and manipulated with an installed control panel like cPanel or Plesk. Each control panel offers it's own database connection and configuration interface.

Microsoft SQL database software can be quickly accessed through the Windows desktop. Linux servers without an installed control panel require a small amount of scripting knowledge to configure users, database tables, and set user permissions.

Billing

How do I get my $100 free credit?

Easy! Sign up, put in your payment information, and BAM, $100 credit! It'll be added to your account, and you won't be billed for anything until the credit is used up. Free Clouds for everyone!

When am I billed for my server usage?

Good question! You are billed when the increment amount (which you get to choose) is met. Think of it like a credit card. You charge items all month, and then when you hit your limit, you pay it off.

If you switch to deposit billing, it works more like a checking account, where you deposit a sum of money, and draw from it for purchases (but instead of purchases, it goes toward your server usage).

How do I cancel my account?

You can do so at any time by selecting the "'cancellation"' option in the billing control panel. We'll miss you!

Am I charged every time I create a server?

Nope! We only charge for stuff that you use, like storage, CPU / Ram, additional IP addresses, and software packages.

Am I charged when my server is stopped?

Of course not! We only bill you for the stuff that continues to be used when a server is stopped, like storage, software, and additional IP ranges. You will not be charged for any hardware or bandwidth resources on a stopped server.

Am I charged when I enter a credit card?

No.

What is hourly billing?

Here's how it works: You're a developer, and you need a server for three hours to demo software for a customer. So, you use it for that amount of time, then destroy the server, and you will only be billed for the hours that the server was running. Cool!

OFAC Restrictions

Regulations established by the Office of Foreign Assets Control ("OFAC") of the U.S. Department of the Treasury prohibit us from providing services to individuals and companies in Crimea, Cuba, Iran, North Korea, Sudan, and Syria or to those that are identified by OFAC as Specially Designated Nationals (SDN). The Office of Foreign Assets Control (OFAC) maintains this list of countries, individuals, and other entities that are currently under US economic or trade sanctions. Subject to the OFAC sanctions, we are unable to provide hosting, domain registration or any other services to any server, reseller, shared accounts, entity or person in the embargoed regions. In order to be compliant with government regulations concerning this, if you are in one of the aforementioned countries, or if you are listed as an SDN, you will not be able to use or sign up for our services.

This is a federal regulation and exemptions are not at our discretion. We apologize for any difficulty this may cause.

Reference: http://www.treasury.gov/resource-center/sanctions/Programs/