Billing FAQs

How do I get my $100 free credit?

Easy! Sign up, put in your payment information, and once your order is processed, BAM, $100 credit will be added to your account! Calculated usage (excluding support upgrades) will then be debited from the credit daily. Free Cloud credits for everyone!

When am I billed for my server usage?

Good question! You are billed when the increment amount is met or 30 days pass, whichever occurs first. Think of it like a credit card. You charge items all month, and then when you hit your limit, you pay it off.

The increment threshold starts out at $20 Once that amount is met, we debit the assigned payment method and the increment increases to $50. If you reach that within 30 days, your increment is raised to $100. If your threshold amount is not met nor exceeded, we will bill the assigned payment method every 30 days. If the $100 threshold is met, we will bill the assigned payment method for the Cloud by IX hosting product every time $100 of usage has been met. Once the $100 threshold has been met, you may change the threshold to another amount for ease of use.

If you switch to Deposit Billing, it works more like a checking account, where you deposit a sum of money, and draw from it for purchases (but instead of purchases, it goes toward your server usage).

How do I cancel my account?

You can do so at any time by selecting the "'cancellation"' option in the billing control panel. We'll miss you!

Am I charged every time I create a server?

Nope! We only charge for stuff that you use, like storage, CPU / Ram, additional IP addresses, and software packages.

Am I charged when my server is stopped?

Of course not! We only bill you for the stuff that continues to be used when a server is stopped, like storage, software, and additional IP ranges. You will not be charged for any hardware or bandwidth resources on a stopped server.

Am I charged when I enter a credit card?

No, only when you purchase an upgraded Support Plan.

What is hourly billing?

Here's how it works: You're a developer, and you need a server for three hours to demo software for a customer. So, you use it for that amount of time, then destroy the server, and you will only be billed for the hours that the server was running. Cool!

How do I modify the billing settings of my Cloud by IX product?

The Cloud by IX product has several billing options. The billing options can be accessed by selecting the Billing option in the left sidebar. Upon selection, the Billing Settings are displayed. Billing settings include the custom name for the Cloud by IX product, Product Status, Plan Type (Always Cloud by IX), Billing Type, Current Usage Total, Support Package, Current Billing Profile, Charge Threshold or Deposit Amount, Usage Balance Summary, and Printable Invoices.

support-billing-img

How do I change the way I'm billed?

There are two different types of billing for the Cloud by IX product. For most users, the billing type will default to Incremental Billing. This can be modified to Deposit Billing. The billing type can be modified on the Billing Settings interface by clicking the Edit option. Upon selection of the Edit option, the Switch Billing Type interface is displayed.

support-billing-img

Incremental Billing

Incremental Billing will be set by default for users who choose Credit Card as their payment method. With Incremental Billing, we bill your selected payment method when the threshold amount is met or 30 days, whichever occurs first. The increment threshold starts out at $20. Once that amount is met, we debit the assigned payment method and the increment increases to $50. If you reach that within 30 days, your increment is raised to $100. If your threshold amount is not met nor exceeded, we will bill the assigned payment method every 30 days.

With Incremental Billing, you can switch to Deposit Billing or update the Charge Threshold Amount. To update the Charge Threshold Amount, select the Edit option for the Charge Threshold on the Billing Settings interface. Upon selection, the Threshold slider can be adjusted to the threshold amounts equal to or lower than the default values - $20, $50 and $100. If you meet the $100 threshold within any 30 day period, you can then set your threshold even higher! Keep in mind that we will bill when the specified amount is met or exceeded. If the amount is not met nor exceeded, we will bill for the Cloud by IX product usage 30 days from the last charge.

support-billing-img

Deposit Billing

Deposit Billing Type is available for every Cloud by IX account. If you have selected AliPay as your preferred payment method, deposit billing is the only available option. Deposit billing requires a deposit, then daily usage for the Cloud by IX product is deducted from that deposit. A Low Balance Warning percentage can be selected when depositing funds for the Cloud by IX product. Email notifications will be sent to the login email when that percentage of the deposit remains.

To switch to deposit billing, select the Edit option on the Billing Type. Upon selection you will be asked the amount you wish to deposit and the percentage of the deposit where you want to be notified of a low balance.

You can deposit additional funds with deposit billing at any time.

To deposit additional funds, select the Edit option on the Current Deposit Balance on the Billing Settings interface. Upon selection, the Deposit Balance interface is displayed. The slider can be adjusted to deposit additional funds, and the low balance warning percentage can be set.

support-billing-img

How do I change the Billing profile for my Cloud by IX?

The Billing Profile represents the payment method assigned to the Cloud by IX product. Billing profiles can be managed in the My Profile Billing Information section of the Control Panel.

The Current Billing Profile assigned to the Cloud by IX product can be modified at any time by selecting the Edit option on Current Billing Profile in the Billing Settings interface. Upon selection of the Edit option, other billing profiles can be assigned, the existing billing profile can be modified, and new billing profiles can be created. When selecting the option to modify the existing or create a new billing profile, make sure to return to this interface and assign the modified or new billing profile to the Cloud by IX product.

support-billing-img

What are my payment options?

Most customers use a credit card, but you can also make payments using Paypal or Alipay! When you use a credit card, you can set your account to Incremental Billing right away. If you’re using Paypal, your account will start as Deposit Billing with a $20.00 initial deposit, but you can change it to Incremental Billing as soon as your order is processed. Alipay users can only use Deposit Billing with a $20.00 initial deposit.